Privacy Policy

Muuz LLC / muuzos.net | Effective Date:7/26/2026

This Privacy Policy describes how Muuz LLC ("Company," "we," "us," or "our") collects, uses, stores, and shares information when you visit or use the website located at muuzos.net and its associated software-as-a-service tools (collectively, the "Service").
 
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.
 
1. Information We Collect
 
1.1 Information You Provide
When you create an account or interact with the Service, we may collect:
 
- Name and email address
- Username and password (stored in encrypted form)
- Payment information (processed by a third-party payment processor; we do not store full card details)
- Communications you send us (e.g., support requests, feedback)
- Profile information you choose to provide for the creator Network, such as your display name, roles, general location (city/region/country), bio, and links to your music or social profiles
 
1.2 Information Collected Automatically
When you use the Service, we may automatically collect certain technical data, including:
 
- IP address and approximate geographic location
- Browser type and version
- Device type and operating system
- A device identifier we use to help secure your account and limit the number of devices signed in at once
- Pages visited and features used
- Referring URLs and session duration
- Cookies and similar tracking technologies
 
1.3 Content You Create and Store With the Service
The Service includes a Cloud Library. While you are signed in, the creative content you make or save using the Service — including lyrics, project sessions, splits, planning data, and other tool outputs — is backed up to your member account and synced across the devices you sign in on. Deleted items are held in a "Trash" area for 30 days before they are permanently removed, so you can recover them.
 
Because this content is stored in association with your account, it is handled under this Privacy Policy. We access stored content only as needed to operate, secure, back up, sync, and support the Service, to enforce our Terms, or as required by law. We do not use your content for advertising, and we do not sell it.
 
1.4 Third-Party Content (YouTube)
The Service may embed audiovisual content via the YouTube IFrame Player API. We do not collect or store data about the YouTube videos themselves. Your interactions with embedded YouTube players are governed by Google's Privacy Policy and YouTube's Terms of Service. We encourage you to review those policies at youtube.com/t/terms.
 
2. How We Use Your Information
We use the information we collect to:
 
- Create and manage your account
- Provide access to the Service, including member tools, your Cloud Library, and the creator Network
- Back up and sync your content across your devices while you are signed in
- Process payments and manage subscriptions
- Operate account-security features, including limiting each membership to one active device at a time (you may resync to another device when you switch)
- Respond to your questions and provide customer support
- Send you service-related notifications and updates to these terms
- Maintain platform security and prevent fraud or abuse
- Improve the functionality and performance of the Service
- Comply with applicable legal obligations
 
We do not use your content for AI training or machine learning purposes without your express written authorization.
 
3. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., local storage, session tokens, a stored device identifier) to:
 
- Keep you logged into your account
- Remember your preferences and settings
- Operate device-limit and security features
- Analyze usage patterns to improve the Service
 
You can control cookie settings through your browser. Disabling cookies may affect certain features of the Service. We do not currently respond to "Do Not Track" signals.
 
4. How We Share Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
 
4.1 Service Providers
We may share data with trusted third-party vendors who assist us in operating the Service, including our website/hosting platform, payment processors, and analytics services. These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.
 
4.2 The Creator Network
If you choose to list yourself in the creator Network, the profile information you provide (such as your display name, roles, general location, bio, and music/social links) is visible to other members of the Network. Your email address is not shown publicly; it becomes visible to another member only when you and that member mutually opt in to connect. You choose whether to appear in the Network, and you can update or remove your listing. Please exercise caution about what you include in a public profile.
 
4.3 Legal Compliance & Protection
We may disclose your information if we believe in good faith that such disclosure is necessary to:
 
- Comply with applicable law, regulation, or legal process
- Respond to a valid legal request such as a subpoena or court order
- Protect the rights, property, or safety of Muuz LLC, its users, or the public
- Detect, prevent, or address fraud, security, or technical issues
 
4.4 Business Transfers
If the Company is involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on the Service prior to your information becoming subject to a different privacy policy.
 
5. Data Retention
We retain your personal information and stored content for as long as your account is active or as needed to provide the Service. Deleted content is held in Trash for 30 days and then removed. We may also retain information as necessary to comply with legal obligations, resolve disputes, or enforce our agreements.
 
You may request deletion of your account and associated personal data by contacting us at the address listed in Section 10. Note that certain information may be retained where required by law or for legitimate business purposes.
 
6. Data Security
We implement reasonable technical and organizational safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted password storage and secure data transmission via HTTPS.
 
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.
 
7. Children's Privacy
The creator tools are intended for a general audience. The creator Network is intended for adult creators: by creating a Network profile, you confirm that you meet the age of majority where you live and agree to our Terms of Service. We do not verify age, and we do not knowingly collect personal information from children in violation of applicable law. If we discover that we have inadvertently collected information from a child in a manner not permitted by law, we will promptly delete it. If you believe we have collected such information, please contact us immediately.
 
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
 
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information, subject to certain exceptions
- Objection: Object to certain processing of your personal information
- Portability: Request that we provide your data in a portable format
 
To exercise any of these rights, please contact us using the information in Section 10. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
 
9. Third-Party Links and Services
The Service may contain links to third-party websites or integrate with third-party services (such as YouTube). We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through the Service.
 
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
 
Muuz LLC
Attn: Zachary Hall (Privacy)
102 Saint Ives Road, Charlottesville, VA 22911
Email: info@muuzos.net
 
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. We will notify you of material changes by updating the Effective Date at the top of this policy and, where appropriate, by sending a notification to the email address associated with your account. Your continued use of the Service following any changes constitutes your acceptance of the revised Privacy Policy.
 
12. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law principles, consistent with the governing law provisions in our Terms of Service.